Product Complaints and Disputes
If your product was damaged during shipping or does not match your order (e.g., wrong or missing item), please notify us within 48 hours of delivery by emailing us at info@fatmastergadget.com.
You will receive an automated response. Please reply to that email with:
A clear photo of the package showing the shipping label
A photo of the received products where the damage or issue is clearly visible
We will treat your case with priority and sincerely apologize for any inconvenience caused.
If you have followed the product instructions and the issue still persists, please contact us at info@fatmastergadget.com.
You will receive an automatic response. Kindly reply to that message with a photo or video clearly showing the problem, such as the product not turning on, not charging, or failing to function as expected.
If you are unable to provide video proof, we may request that you return the product for inspection by our warehouse team.
Please note: Return shipping costs are the responsibility of the sender. Cash-on-delivery (COD) returns will not be accepted.
If you are dissatisfied with the outcome of your complaint or we are unable to reach a resolution, you may submit your case to the Dispute Committee via the European Online Dispute Resolution (ODR) platform.
Only complaints that fulfill all of the conditions outlined above will be eligible for resolution.
For more details, please refer to our General Terms and Conditions and Cookie Policy available in the footer of this page.