Right of Withdrawal
In accordance with the applicable provisions of the Consumer Code (Legislative Decree No. 206/2005) and the EU Consumer Rights Directive, you have the right to withdraw from a purchase contract without providing any reason, within 14 calendar days from the date you receive the goods.
You may cancel your purchase within 14 days from the day you—or a third party appointed by you, other than the carrier—take physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision via a clear written statement (e.g., by letter or email). You may, but are not required to, use the withdrawal form provided below.
(Only complete and return this form if you wish to withdraw from the contract.)
To:
Fope S.p.A.
Via Giuseppe Zampieri, 31
36100 Vicenza, Italy
Email: info@fatmastergadget.com
I hereby notify my withdrawal from the contract related to the purchase of the following goods:
Ordered on (date): _____________________
Received on (date): _____________________
Consumer’s name: _____________________
Consumer’s address: _____________________
Consumer’s signature (only if submitting a printed copy): _____________________
Date: _____________________
Upon receiving your withdrawal notice, we will refund all payments received, including standard shipping fees (excluding any additional costs for non-standard delivery methods), within 14 days.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed. No fees will be charged for processing the refund.
You must return the goods without undue delay and within 14 days from the date you notified us of your decision to withdraw. The return deadline is considered met if you ship the goods within this period.
Returned items must be in the same condition as when received, including original packaging. Unless agreed otherwise, the cost of return shipping is your responsibility.
The right of withdrawal does not apply to:
Custom-made or clearly personalized items
Sealed goods that are not suitable for return due to health or hygiene reasons, once unsealed
Perishable goods or items with a short shelf life
Unsealed audio or video recordings, or computer software
Newspapers, magazines, or periodicals
Returned products must be unused and in their original condition, with all packaging, labels, and seals intact. We reserve the right to reduce the refund amount if the product shows signs of use or damage that affect its resale value.
Please ensure the items are securely packaged to avoid damage during shipping.
If you have any questions regarding returns, refunds, or the withdrawal process, feel free to contact us:
Fope S.p.A.
Via Giuseppe Zampieri, 31
36100 Vicenza, Italy
Email: info@fatmastergadget.com